1. How do I book?
The preferred method is by telephoning us, alternatively you can email us at: ktreercm@gmail.com
2. How much notice do I need to give you for a booking?
You can book anytime. However, bookings get very busy so please book as early as possible to avoid disappointment.
3. How much does it cost?
Prices vary depending on the length of hire and whether it's for children or adults, please contact us for a quotation.
4. What do the prices include?
All bouncy castle booking prices include local delivery. You will also receive a blower, extension cable with RCD safety plug, the price also includes set up, inflation and collection.
5. When are your bouncy castles available?
Our castles are available 7 days a week all year round, including Bank Holidays.
6. How long do I get the equipment for?
We are flexible on times and will accomodate you as much as possible, we may charge additional fees for overnight hires.
7. Do I have to pay a deposit? We do not ask for deposits.
8. How do I pay?
Cash or cheque on delivery please.
9. What if it rains?
If you decide to cancel because of bad weather we will not charge.
10. Can you set up on concrete/driveways/gravel/decking?We normally only set up our castles on grass as the castles need to be secured down, please call to discuss if anything other than grass.
11. Can the bouncy castle be set up on a slope?
If it is a very slight grass slope it may be OK. You will need to discuss this prior to the booking.
12. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx. 15 minutes to set up and 20 minutes to pack up.
13. How much space is needed?
We need clear access of 3 feet to deliver the castles.
The castles are 15ft wide by 15ft long and 9ft high. We need around 6ft at the rear of the castle to accommodate for the fan.
14. Can you deliver with no side entrance and take castle though the house?
Yes we can but Bouncy castles are often bigger and heavier than most people expect so we will need clear access.
15. When I hire the castle is there anything I need to provide? We supply all the hardware you will need for the castle. You will need to provide a 240 volts mains power supply.
16. Are you insured?
We are insured for public liability cover and copies of the insurance certificate can be supplied on request.
17. Is there an age limit for children using the castle? All our castles are suitable for children up to and including the age of 16. Anyone older than this you will need to hire our adult inflatable equipment, please call to discuss a quotation.
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